Sub-processors
OwlHound is run by one person. These are the other companies that handle customer data on our behalf, what each one does, and where.
Who processes data for us
| Provider | What they do | Data involved | Where |
|---|---|---|---|
| Vultr | Hosting. Our application servers and databases run on a Vultr server in Mumbai, India. | Account data, monitor settings and check results | India |
| Cloudflare | DNS, CDN and DDoS protection in front of owlhound.com, plus email routing for our own inbox. | Web requests (IP address, URL), inbound email | Global network |
| Polar | Merchant of record: checkout, subscriptions, tax and invoices. | Name, email, billing details and payment status | Polar's regions |
| Brevo | Sending account, alert and report emails. | Your email address and the content of emails we send you | EU |
| Google (Search Console API) | Only if you connect Search Console: read-only access to search performance and index status for the properties you choose. | Search Console data for your properties | Global |
| Perplexity, OpenAI and Google (Gemini API) | Only if you use the AI answer check add-on: your questions and brand and competitor names are sent to these providers, which return their answer and cited sources. | The questions and names you enter (no other account data) | Providers' regions |
| Webhook endpoints you configure | If you add a Slack, Discord, Teams, Telegram or other alert webhook, alerts are posted there. | Alert text for your own sites | Your choice |
How we choose and manage providers
We use a small number of established providers, each for one clear job, and we share only the data that job needs. We do not sell customer data, and no provider listed here is allowed to use it for its own advertising. Monitoring itself uses only public web requests: we never ask for hosting, CMS or payment-provider passwords.
Google Search Console is optional. If you connect it, our use of that data follows Google's API Services User Data Policy, including the Limited Use requirements, as described in our privacy policy. If you disconnect it, we revoke access and delete the data we hold.
Changes and questions
If we add or replace a provider that handles customer data, this page is updated before the change takes effect and the date below changes. If you need a data processing agreement or have a question about a provider, email [email protected].
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